Terms of Service

1. Agreement

These Terms form a contract between you and Infraforge Consulting Private Limited ("InvoiceFlow", "we", "us"), 05/306, Ram Nagar Street, Mohammadi, Uttar Pradesh, India, and govern your use of the InvoiceFlow website, apps and API (the "Service"). By creating an account or using the Service you agree to these Terms, our Privacy Policy, Cookie Policy, Refund Policy and, for customer data you upload, our Data Processing Addendum. If you use the Service for a company, you confirm you are authorised to bind it.

2. Who can use the Service

The Service is for business use by people aged 18 or over who can form a binding contract. You must give accurate information and keep it up to date. We may refuse or end access where the law or these Terms require.

3. What the Service is — and is not

InvoiceFlow provides invoicing, quotes, reminders, time and expense tracking, payments records, document storage, analytics, exports and AI-assisted drafting. We do not provide legal, tax, accounting or financial advice, and the Service does not file returns, issue GST e-invoices (IRN) or hold or move your clients' money. You are responsible for the accuracy and lawfulness of your invoices, tax treatment (GST, LUT/export rules, TDS, foreign-exchange rules), late-fee terms, and any laws on contacting your clients. Templates, calculators, risk scores and AI output are aids that you must check.

4. Your account

• You are responsible for everything done through your account, including by team members, a CA you invite and API keys you create. Keep credentials and API keys secret and tell us promptly of any misuse.
• Invited people act under the role you give them; you must have the right to share your data with them.
• One person or business may not use multiple free accounts or trials to avoid limits or fees.

5. Plans, trial, limits and add-ons

• Features and limits of the Free, Solo, Growth and Business plans are as shown in the app and on our pricing page when you subscribe. We may improve plans; we will not materially reduce what you have paid for during a paid period.
• Trial. New accounts get 14 days of Business features without payment details. When it ends, the account moves to the Free plan automatically and you are not charged.
• Limits. If you exceed a plan limit we may block creating more items; your existing data stays available. On downgrade, data above the new limits is kept but read-only for those features.
• Add-ons. AI credit packs are one-time purchases that do not expire while your account is open and are used after your monthly allowance. Extra users are a monthly subscription charged per user.
• Referral rewards. Free months are credits, have no cash value, may be withdrawn for abuse or self-referral, and start when your trial or paid period ends.
• CA partner programme. Commission is 20% of subscription payments received from clients you refer (excluding GST) for 12 months, payable after payment clears. We may reverse commission on refunds or abuse and may change or end the programme for future referrals with notice.

6. Fees, billing and renewal

• Prices are in Indian rupees. Unless shown otherwise they include applicable GST. Taxes may change if the law does.
• Automatic renewal. Paid subscriptions renew automatically each month or year until you cancel, charged to the payment method you authorised through Razorpay (cards, UPI AutoPay or other mandates). Your bank or Razorpay sends the pre-debit notices the RBI requires.
• Cancelling. You can cancel any time in Settings → Billing & Plans. Cancellation stops the next renewal; you keep the paid features until the end of the period you already paid for, then move to Free. We do not make you call or email to cancel.
• Price changes. We will give at least 30 days' notice before changing the price of an active subscription; you can cancel before it takes effect.
• Failed payments. If a renewal fails we may retry, mark the account past due, and move it to Free if it remains unpaid. Data is not deleted for non-payment.
• Refunds are governed by our Refund Policy. Nothing limits rights you have under consumer law.

7. Acceptable use

You must not:

• create fraudulent or fictitious invoices, facilitate money laundering, tax evasion or illegal services;
• send spam or contact people without a lawful basis, or use reminders and tracking in a way that breaks anti-spam or privacy laws;
• upload malware, unlawful content, or content that infringes others' rights, or personal data you have no right to process;
• probe, scan or test the security of the Service, bypass limits or rate limits, scrape it, or interfere with other users;
• reverse-engineer the Service except where the law allows, or resell it without our written consent;
• use AI features to generate content that is unlawful, deceptive or harmful.

We may suspend or remove content or access that breaches this section, and will tell you why where we can.

8. Your content and our licence to it

You own your invoices, client records, documents and other content ("Customer Data"). You give us a limited, worldwide licence to host, process, display and transmit it solely to provide and secure the Service for you (including emailing it to the people you choose and passing it to our sub-processors). We process Customer Data as your processor under our Data Processing Addendum. You are responsible for having the rights and legal basis to put Customer Data into the Service, including your clients' personal data.

9. AI features

AI output can be wrong or incomplete. Review it before sending anything to a client or relying on a contract, reminder, tax-relevant figure or receipt reading. Inputs are sent to a third-party AI provider (see Sub-processors). AI credits are limited per plan.

10. Third-party services

The Service relies on third parties (for example Clerk, Razorpay, Resend, OpenAI, Google Cloud, Neon, Cloudflare). Their availability and terms apply to their parts of the Service. We are not responsible for your bank, payment network or your clients' systems.

11. Intellectual property

We and our licensors own the Service, including software, design, text, templates and the InvoiceFlow name and logo. These Terms give you a limited, non-exclusive, non-transferable right to use the Service while they apply. Open-source components are licensed under their own terms (see Open-source licences). If you send us feedback you let us use it without obligation. If you believe content on the Service infringes your rights, write to hello@infraforgeconsulting.com with the details and we will review it promptly.

12. Availability and support

We work to keep the Service available but do not promise uninterrupted or error-free operation; we may perform maintenance and change features. Support is by email at hello@infraforgeconsulting.com; Business plan customers get priority handling. No service-level agreement applies unless we agree one in writing.

13. Ending the relationship

• You can stop using the Service and delete your account at any time in Settings → Privacy & data. Export what you need first — deletion is permanent.
• We may suspend or end your access if you materially breach these Terms, put the Service or others at risk, or the law requires, normally after notice and a chance to fix it unless the risk is urgent.
• Sections that by nature should survive (intellectual property, disclaimers, liability, indemnity, governing law) survive termination.

14. Disclaimers

To the extent the law allows, the Service is provided "as is" and "as available" without warranties of any kind, including fitness for a particular purpose, accuracy of calculations or compliance of documents with any law. We do not guarantee that your clients will pay or that any document will be accepted by a tax authority.

15. Limitation of liability

To the extent the law allows: (a) we are not liable for indirect, incidental, special or consequential loss, or loss of profit, revenue, goodwill or data, or for tax penalties or interest; and (b) our total liability for all claims relating to the Service in any 12-month period is limited to the fees you paid us in the 12 months before the event giving rise to the claim (or ₹5,000 if you paid nothing). Nothing in these Terms excludes liability that cannot be excluded by law, such as for fraud or wilful misconduct.

16. Indemnity

You will indemnify us against third-party claims, losses and reasonable costs arising from Customer Data you upload without the right to do so, your invoices and dealings with your clients, your breach of these Terms or the law, or misuse of your account — provided we tell you promptly, let you control the defence, and cooperate at your cost.

17. Changes to these Terms

We may update these Terms. For material changes we give at least 14 days' notice (in the app or by email) and ask you to accept the new version when you next sign in. If you do not agree you can stop using the Service and delete your account.

18. Governing law, disputes and notices

These Terms are governed by the laws of India. Please contact us first at hello@infraforgeconsulting.com — we will try in good faith to resolve a dispute within 30 days. Subject to that, the courts at Lucknow, Uttar Pradesh have exclusive jurisdiction, except where a mandatory law gives you the right to sue elsewhere. Notices to you may be sent to the email on your account; notices to us go to hello@infraforgeconsulting.com.

19. General

These Terms and the documents they refer to are the whole agreement about the Service. If a provision is unenforceable the rest continues. Failing to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them with a sale of the business. Neither party is liable for delay caused by events beyond its reasonable control.

Infraforge Consulting Private Limited · 05/306, Ram Nagar Street, Mohammadi, Uttar Pradesh, India · GSTIN 09AAICI8274M1ZR · hello@infraforgeconsulting.com